Tag: CX
Transforming Citizen Engagement in Digital Government
Because the digital landscape is evolving so rapidly, the concept of digitising government services has reached a crossroads. Where we used to think about what’s worked before, we now have a tougher question to consider: […]
The Future of Efficient Government: Introducing Digital Advocates
Have you ever found yourself lost in a maze of government websites, filling out form after form, only to realise you’ve missed a crucial document or deadline? I certainly have, and I’m sure I’m not […]
Chatbots, are they the panacea for Customer Experience?
Chatbots have the potential to dramatically improve customer service, reduce the cost to serve, and provide vast amounts of detail about customer interactions. They are one of the hottest new technologies in improving the customer experience. But as with all technology, a bad implementation will result in a bad experience.
In Plain English 