I sat through a presentation by one of the industry’s leading experts on blockchain, and was shocked that he constantly confused the audience by talking about blockchain and bitcoin as if they were the same […]
Emerging technology is coming at us thick and fast. IoT, augmented reality, neural networks, big data, robotic process automation, deep learning, analytics, wearables, blockchain, bots, and digitalisation. This field is becoming so complex that even for the […]
Unless you’ve been living under a digital rock, you would have heard about blockchain, and chances are someone has told you it will change the world and be the downfall of banks (or similar grandiose claims). Unless you are part of the 1% that understands what blockchains are and how they work you are probably at a loss as to what all the fuss is about (if you are part of that 1% then please forgive the brutal simplification of the concept that I’m about to provide).
In the good old days viruses were almost friendly, they very rarely did that much harm, were easy to get rid of, and were typically written by bored geeks with no social lives. Today it’s a very different story, viruses have become a multi-million dollar industry, and they are doing very real harm, not just to our computer systems but as with the recent WannaCry virus, they can threaten human lives.
Outcome based outsourcing, it’s the double black-diamond ski run of outsourcing, amazing if you nail it, but screw it up and you’ll be in a world of pain. So how do you successfully implement one of the hardest outsourcing models to achieve the promised benefits without breaking any bones?
Chatbots have the potential to dramatically improve customer service, reduce the cost to serve, and provide vast amounts of detail about customer interactions. They are one of the hottest new technologies in improving the customer experience. But as with all technology, a bad implementation will result in a bad experience.