All organisations like to think they are customer focused, but there’s one simple way to find out if that’s real or just a delusion. Look in your inbox, you’ll find the answer is there right now.
Chatbots have the potential to dramatically improve customer service, reduce the cost to serve, and provide vast amounts of detail about customer interactions. They are one of the hottest new technologies in improving the customer experience. But as with all technology, a bad implementation will result in a bad experience.
Quantum computers are one of the trickiest but most colourful things to try and explain in the entire technology sector. What other technology is explained by talking about zombie cats that aren’t dead or alive until you look at them, spooky action at a distance, quantum-mechanical phenomena, superposition, and teleportation?