Design Thinking – How to make it Work

Your business is lagging, what do you do? Put a bunch of people in a room for a day with five million Post-it notes, pizza, coffee and some bean bags for a solid day of Design Thinking. The next day hang the flipchart pictures of their cool new ideas around the office and pronounce yourself an innovative company. Unfortunately that’s where it usually stops and the only company that grows as a result is 3M, thanks to Post-it.

Because of scenarios like this Design Thinking gets a bad rap, but as with all things you shouldn’t blame the tool for poor workmanship. Like all things there are some great uses for Design Thinking, but on its own its not the cure-all that some claim it to be

Outcome based Outsourcing

Outcome based outsourcing, it’s the double black-diamond ski run of outsourcing, amazing if you nail it, but screw it up and you’ll be in a world of pain. So how do you successfully implement one of the hardest outsourcing models to achieve the promised benefits without breaking any bones?

Your Inbox speaks volumes about your Leadership style

All organisations like to think they are customer focused, but there’s one simple way to find out if that’s real or just a delusion. Look in your inbox, you’ll find the answer is there right now.

Chatbots, are they the panacea for Customer Experience?

Chatbots have the potential to dramatically improve customer service, reduce the cost to serve, and provide vast amounts of detail about customer interactions. They are one of the hottest new technologies in improving the customer experience. But as with all technology, a bad implementation will result in a bad experience.

Quantum Computing in plain English

Quantum computers are one of the trickiest but most colourful things to try and explain in the entire technology sector. What other technology is explained by talking about zombie cats that aren’t dead or alive until you look at them, spooky action at a distance, quantum-mechanical phenomena, superposition, and teleportation?